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Uber Health - Healthcare Transportation Made Easy

Meredith Miller | Published: June 14, 2018

Phone gps

Uber made headlines earlier this week when they released the launch of their newest service, Uber Health.

Uber, one of the original and biggest ride-sharing apps, introduced it’s new venture March 1 via their company website. Patients and physicians will be happy to hear that the days of missing doctor’s appointments due to lack of transportation are over. Here’s how Uber is attempting to improve access to healthcare in the US.

What Is Uber Health?

Uber has partnered with various medical and healthcare organizations to create Uber Health. Uber Health is a new means for patients and doctors to safely arrange rides to scheduled appointments to ensure those without transportation get the access to healthcare they need.

How It Works

If you’ve never used Uber before, or any ride-sharing app for that matter, here’s what you need to know..

Passengers with the app request to be picked up from their current location. Using sophisticated GPS technology, nearby Uber drivers will be notified of the request and location of the passenger. After picking up the passenger, and dropping them off safely at their location, the app will allow users to rate each other, and process all payments.

Uber health will work in a similar way. Medical providers will be able to arrange for Uber drivers to pick up passengers who need to get to their appointment. Uber Health won’t just be limited to patients either, staff and caregivers will be able to coordinate rides through the app as well. Rides can be scheduled anywhere from a few hours to 30 days before the ride is needed.

Why Uber Health?

Uber Health was created in response to a growing number of people missing appointments with their medical providers due to transportation issues. Uber’s official website gives the following statistics:

Every year, 3.6 million Americans miss doctor appointments due to lack of reliable transportation. No-show rates are as high as 30% nationwide.

Uber Health is aiming to bring those staggering numbers down with coordinated healthcare transportation. Allowing healthcare organizations and medical professionals the ability to provide safe, affordable, and reliable transportation for patients is building for a better and healthier future.

Frequently Asked Questions

With any new technology or update to existing technology, there will be some questions. Here are some of the most popular questions people are asking about Uber Health, and hopefully these answers will give you the information you need to get started.

Uber Health’s Healthcare Network

As of now, there are over 100 medical professionals and healthcare organizations that have signed the Business Associate Agreements (BAAs). That number is expected to grow, especially since Uber Health released their API publicly on March 1.

Can You Use Uber Health If You Don’t Have Uber Or A Smartphone?

Yes, you can. Uber Health will organize rides through text messaging, so even without the app, you can still access Uber Health. For those without a smartphone, or even texting, Uber Health will also offer calls to cell phones or landlines to set up transportation.

How Does Billing Work?

According to the statement released by Uber Health, billing and reporting features will be available through the app. It should be just as simple as the current system where billing and payments can be processed with just the click of the button.

Will Medical Records And History Be Safe?

Uber Health plans to be HIPAA compliant, meaning your medical records, and really any medical information will be kept safe according to HIPAA standards. In fact, according to Uber Health’s statement, they worked with Clearwater Compliance, an industry leader in health compliance.

What Is The Cost Of Uber Health?

The cost of Uber Health will vary, typically depending on the length of the trip and time of day. The Uber Health website does make it appear as though the healthcare or medical provider will be organizing and paying for the trip, but check back for updates.